Online Support
The application aims to support our customers in the lab in managing any type of issue or question related to their active install base.
Users will have an end-to-end issue management tool that consists of a digital logbook for documentation, self-help troubleshooting guidelines, and an easy and quick way to escalate issues directly to their respective Roche Service organization.
The application shall allow users the following:- scan QR code on the instrument/analyzer (if available locally) to identify the instrument by its serial number - receive troubleshooting guidelines if available based on the captured alarm code- find similar issues and their resolution based on the alarm code- add description of the issue and attach images- check status of the issue- search for information in known issues within integrated Digital Logbook- check the dashboard with overall status of the issuesNot to be used by patients.
Does not include Diabetes Care.
All user accounts of Online Support are created, stored and managed through DiaLog Portal.
After the registration, a key is stored and encrypted on your device, which is valid for one week.
Further access to the app is only possible with your FaceId, TouchId or PIN.
After one week of inactivity the registration key will be automatically removed.
Please make sure that you do not send your PIN to third parties.
Its your responsibility to keep your phone and access to the app secure.
We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device.
It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phones security features and it could mean that the Online Support app will not work properly or at all.
In case your device is stolen or irretrievably lost, make sure that you remotely lock and change your passwords."
About Online Support
- Package name (App ID)
- com.rochedev.Onlinesupport
- Available on
- Google Play
- Price
- Free
- Developer
- F. Hoffmann-La Roche
Looking for the Online Support APK?
The safest way to get Online Support (com.rochedev.Onlinesupport) on your Android device is to install it directly from Google Play — you'll always get the latest official version, automatic updates, and no risk of modified or infected APK files from third-party sites.
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Frequently Asked Questions
Is Online Support free?
Yes, Online Support is free to download and install on Android through Google Play.
How do I install Online Support on Android?
Open Google Play on your Android phone or tablet, search for Online Support by F. Hoffmann-La Roche or tap the Google Play button on this page, then tap Install. The app downloads and installs automatically.
What is com.rochedev.Onlinesupport?
com.rochedev.Onlinesupport is the App ID (package name) of Online Support on Google Play. Every Android app has a unique package name, and it is the safest way to verify you are installing the official app.
Is Online Support safe to download?
Installing Online Support from Google Play is the safest option: you get the official version published by F. Hoffmann-La Roche, verified by Google Play Protect, with automatic updates. Avoid APK files from unofficial third-party sites.
Get Online Support Today
Online Support for Android — free download on Google Play.
Compatible with Android phones and tablets — available on Google Play.
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